How and when your order arrives.
Free standard shipping on every U.S. order. Subscription terms below.
Standard shipping
- Every U.S. order ships free. No minimum, no thresholds.
- Orders process in 1–2 business days. Standard delivery in 3–5 business days after shipment.
- Orders ship via [carrier]. Tracking by email when your order leaves the warehouse.
- All 50 U.S. states and Washington, D.C. [AK / HI / PR handling].
- Orders placed after 1 PM PT ship the next business day. Weekend orders ship Monday.
Subscription shipping
- Your 14-day Trial Kit ships for [free]. Pay shipping only on the trial.
- Orders process in 1–2 business days. Standard delivery in 3–5 business days after shipment.
- We email you 7 days before each subscription shipment.
- Cancel anytime in your account. One click.
----Auto-enrollment disclosure · locked, verbatim
After day 14, your subscription begins automatically at $119/month. Cancel anytime before day 14, no questions, no calls.----
Tracking your order
- When your order ships, we send a confirmation email with your tracking number.
- Tracking also lives in your account at Sakuraé.com under Order History.
- If tracking does not update for 3 business days, email [hello@Sakuraé.com].
If something goes wrong
- If your order arrives damaged, contact us within 7 days. We will send a replacement.
- If tracking shows delivered but your order has not arrived, contact us. We will work with the carrier.
- We cannot change a shipping address once an order has shipped. Contact us right away if you need to redirect.
- [P.O. Box / APO / FPO / DPO support and restrictions]
Sales tax
- Applicable state and local sales tax is calculated at checkout based on your delivery address.
- [state list from Otsuka U.S. tax counsel]

